Firstly, I am going to indulge myself with a Jeremy Clarkson style rant about the media and their need to blame something, anything. Brexit, the pandemic, the government. And in so doing, they allow companies to duck any level of accountability for anything that goes wrong. This is increasingly reflected through society as call centre phone messages still use COVID as the excuse for poor customer service. “We apologize for the longer than normal delay but due to Covid we are experiencing extraordinary call volumes.”
